PokerStars Fighting the bots, Players should record the games.
“However, we require a video recording of you playing. This recording has a few mandatory requirements:
– At the beginning of the recording, we must be able to clearly see your face in order to confirm your identity
– Before starting to play, you must rotate your camera 360 degrees to show us all of your surroundings
– You must start your playing session from an empty computer desktop, whereby you initiate the PokerStars client and log into your account
– After logging in, you must play a regular session of yours
– Your playing session at the tables must be for a minimum of 70 active minutes
– During your play at the tables, the recording must be of sufficient quality to see and track the activities that are taking place on your desktop. In addition, the recording must capture your surrounding environment including your monitor, keyboard, mouse and the movement of your hands
– Audio must be included in the recording
– You must minimize the amount of individual video files. Longer, continual recordings are preferred
– You have 10 days to complete this task
It is important that your playing session is conducted in the same manner as one of your typical sessions as your tendencies will be contrasted with your regular play.
You must supply the resulting recording to us via email. In the likely event the files exceed attachment limits, please utilise file sharing services such as Dropbox, Google Drive or whichever service you prefer. We’ll largely leave this option up to you.
Failure to follow these instructions or if the video is of sub-par quality, will result in this task needing to be repeated.”
“PokerStars takes the enforcement of our Terms of Service very seriously. That’s why we routinely seek additional information from players who are under suspicion of breaking our rules. We conduct thousands of proactive reviews of accounts every year, and some of these reviews are completed for players who we discover during the course of our investigation have done nothing wrong. We understand it is inconvenient for players to comply with additional requests, but where we have reason to believe that a player may have broken our rules and possibly won money fraudulently from other players we are obliged to investigate as fully as possible in order to come to the correct decision.
“PokerStars has used such investigatory techniques for more than five years now, and will continue to do so in the future. A complete and comprehensive investigation is the fairest way for PokerStars to enforce our rules.”